FAQ
Do I need an ppointment to try on wedding gowns?
Bridesmaid Group Orders:
How do I determine the correct size?
Can I order several gowns to try on and keep the one I like and send the rest back?
Can I order Color Swatches?
How do I place an order?
Why didn't I get a reply when I placed an order or inquiry?
How will my dress be shipped?
What if I give the wrong address?
How early should I order my gown or dress?
What about alterations?
Can I order fabric?
Can I return a wedding gown or dress?
Do you ship outside the United States or to APO addresses?
What are the shipping costs?
When and how do I pay for the gown or items?
How fast will I get my order?
Do I need an ppointment to try on wedding gowns? Yes Bridal Appointments are required with 4 guests only and please and no little children. We love kids but theres no place in the bridal room for them. We ask you to make an appointment so our consultants can work with you one on one to find the right dress . An appointment gives you priority.
Bridesmaid Group Orders: Please order the bridesmaids all together and its best if one person can pay for the order and then you collect payment later from your maids. If seperate orders are coming in make sure there is a deadline so all girls can be ordered at same time. Please email a list of bridesmaids names so we can keep track of them and let you know who we are still waiting on to order. We can ship to individual addresses but fee will be the $20. per dress or more depending on where you are.
How do I determine the correct size? Please see our measurement page in top menu ! Please send us your measurements . Bust , Waist and Hips. Please do not guess . All of the dresses have a size chart listed by them and the charts vary according to the style dress. The dresses are the size of the chart in most cases and we can only go by the measurements you give to us to determine your size. You will need to be measured and choose a size that corresponds the closest to your measurements as they are not made to your measurements. If you are in between sizes please go up one size. If you are broad shouldered or athletic please go up one size. If you are right on with the size chart the dress will fit like a glove or may even be snug so you may want to go up a size to be safe especially for bridesmaids as there is generally no seam allowance and they are not returnable. Most bridal and formal wear run smaller then store bought clothing so please allow for that in choosing a size. It always better to err on the larger side. We want to be clear on this so you are happy with your purchase. We are happy to help you with this as well. Most all dresses will need some alterations. Most dresses sent back for exchange are for larger sizes so please measure accurately.
Can I order several gowns to try on and keep the one I like and send the rest back?
sorry but No, we will only send one wedding gown . A restock fee will apply. Prom dresses are not returnable either. Same for all other dresses on the site. If you need to try on several dresses then you need to visit our store.
Can I order Color Swatches? Sorry no , not at this time
How do I place an order? if you are local its always best to come in the store to order. If not please fill out and email the order form clicking on the order button by the item you plan to purchase. We will process the credit card once we know the dress or item is available. We will send you an email reply with credit card receipt to print,sign and return for Bridesmaids and Prom dresses before we order them. If item is not available we will email or call you . Once order is completed we will then email a confirmation number and an approximate ship date.
If you live here in town please come into the store to order.
Why didn't I get a reply when I placed an order or inquiry? We get many orders and inquires with email addresses that are not correct so when we reply they bounce back to us as undeliverable. Or it may go into your spam file. Please check your spam and make sure your phone number is on the order or inquiry so we can call you if this happens . Also some customers never look at their emails . Please check your email for our reply as that is how we correspond with you through this whole process.
How will my dress be shipped? We ship UPS and USPS . We will ship USPS for those with PO boxes, APO addresses and out of country orders if applicable. If the package is over $200.00 or needs an express rush we will need to have it signed for as well. Some exceptions may occur. Allow one week approximately or sooner for UPS ground from the time it ships in the states . We can upgrade to 2 or 3 day or overnight for an extra fee as well if available in your area. We use the smallest box possible to save on fees. We also support going green and used recycle boxes where possible. We do not ship through customers private or business UPS accounts.
What if I give the wrong address? There will be an extra charge for errors in addresses given so please make sure they are correct .
How early should I order my gown or dress? We get many calls and emails about this. Really the sooner the better to secure you will get it in a timely manner before the needed date. Styles can be discontinued at any time so keep that in mind also. Brides magazine says you should order your wedding gown at least a year ahead so with that knowledge you can be the judge as to how soon. Bridesmaids have a delivery time listed by each dress and are generally not stocked . Many prom gowns are stocked but sell out fast so order early.
What about alterations? Most all the gowns and dresses will need some alterations so expect it and plan on having a good qualified seamstress to do the work needed. The gown or dress is not custom made to your measurements and will require alterations to fit your body type. We do not alter gowns purchased online for obvious reasons, namely there is no way to do the fittings needed. There can be 1 inch to 2 inches of seam allowance for most wedding gowns and little to none for bridesmaids with a few exceptions so please order by your measurements and go up a size if unsure. Most dresses sent back for exchange are for larger sizes so please measure accurately. Its best not to set up alteration appointments until you actually have the dress as delays and such can happen causing the dress to be later then the estimated delivery.
We have a wonderful seamtress we use if you are close by . Please call us to make an appointment for alterations.
Can I order fabric? Some dresses we can order in fabric with your dress purchase for most wedding gowns but not all. Fabric Comes in 1 yard increments most of the time. Prices will need to be quoted. Fabric cannot be ordered seperately without dress.
Can I return a wedding gown or dress? No sorry all sales final .
Do you ship outside the United States or to APO addresses? Yes, we will in most cases uless it says otherwise . Additional shipping charges may apply. Please see our Order /Info page and then contact us with any questions.
What are the shipping costs? Please see our order /shipping page in top menu.
When and how do I pay for the gown or items? Payment for the gown or other items is required at the time of order. We accept Visa, MasterCard , Discover ,American Express or Money order or Cashiers check .
How fast will I get my order? SHIP DATES ARE NOT GUARANTEED ! They are approximate and can be delayed at times 2 to 4 weeks. All gowns and dresses have an estimated time frame listed by them for approximate delivery . This begins once the dress is ordered by us from the supplier. Wedding gowns can be instock or take 16 to 20 weeks if not in stock. Rush cuts may be available. . Prom dresses may be in stock or can take 8 to 12 weeks if not . We always check for stock first and if we need to special order we will let you know.